Frequently Asked Questions

A: We work with both short and longer hair. The most important factors are standardized image capture and repeatability. Trichoscopy and the 3D scan are two parts of the workflow  

A: Yes. The system also supports standardized clinical documentation and patient monitoring over time, regardless of whether the clinic performs transplants. 

A: Yes. If you’re not interested in transplants, you still have trichoscopy plus standardized clinical photos (e.g., a 5-photo set) for documentation, comparisons, and communicating therapy results. 

A: Yes. 3D Studio can also be used offline to complete a large part of the consultation. Connecting back online will update the backup. 

A: No, but we offer installment payments. 

A: You get access to a private database (the LAB), onboarding training for your team, technical support, and help setting up the workflow correctly. Additionally, we can support the clinic with communication/marketing (materials and guidance on how to present the consultation process). Storage capacity/memory depends on the plan/configuration. 

A: Yes. Depending on the type of report and the condition being assessed, the report includes references to standards (e.g., AGASI). 

A: Yes. Reports can support diagnosis, treatment planning, monitoring outcomes, and patient communication at different stages of the journey. 

A: They help tailor treatment more precisely to the patient, make decisions more objective, and compare results over time. They also shorten discussions and make patient education easier. 

A: Yes. Reports can support diagnosis, treatment planning, monitoring outcomes, and patient communication at different stages of the journey. 

A: Reports are clear and visually show the patient’s status, and during online training we also provide simple rules for interpretation. The goal of the report is to make the consultation easier, not more complicated. 

A: Partially. AI  detects symptoms ((e.g., patterns related to AGA), but it does not replace the physician’s assessment and it is not an “automatic everything-diagnoser.” 

A: You can use the second opinion option as additional support for more difficult cases or when you want to confirm a treatment plan. It’s optional, not mandatory. Second opinions are billed in credits. 

A: No. You generate the report based on data collected in your own clinic. Sending data only applies when you use an additional service such as second opinion. 

A: Credits are used to pay for additional services/features (e.g., second opinion), so you only pay when you actually use them. 

A: No external certificate is required. We provide training and standards so your team performs scans correctly and consistently. 

A: Language versions of the reports are being developed. (If you have confirmed timing: “Spanish and French will be available within about 2 weeks,” then you can state that directly.) 

A: Yes, the software is available in multiple languages. 

A: Yes. You have access to a real support team in key languages, not a chatbot. 

A: Yes. We invite you to conferences and industry events where we show the equipment and workflow live (or we can schedule a remote demo).